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How PayPal Failed Me

December 1, 2010

This is my letter to PayPal after once again having to deal with their shipping labels not printing and costing me more money than I care to spend on such things when I have other places to spend said money. They have cost me nearly $200 in the past month just in purchasing and voiding shipping labels, and having to pay for the shipping twice so my buyers aren’t ticked that they haven’t received their items.

 

 

 

To Whom It May Concern,

I have been a customer for some time now and lately, your option for printing shipping labels has me seriously reconsidering using PayPal for business or personal transactions. Let me explain why: when I print a label, you immediately deduct the amount from my PayPal account. This, I do not have an issue with. My issue is that when the label doesn’t appear (and after several attempts to include rebooting my laptop and YES, the pop-up blocker is turned off) and I can’t print it by the day it is intended to ship out, I have to VOID the label and reprint a new one (IF it will allow me to do so) OR go to the Post Office to have them handle it, which will likely cost me more money somehow. On top of this, you take 15 days to refund what you took immediately. How is that fair? How is it that you receive your money right away, but I have to wait for mine when your site messes up?

Here is the error it’s giving:

This webpage is not available.

The webpage at https://www.paypal.com/us/cgi-bin/webscr?cmd=_ship-usps-label&shipment_… (some of this URL was deleted) might be temporarily down or it may have moved permanently to a new web address.

More information on this error

Below is the original error message

Error 100 (net::ERR_CONNECTION_CLOSED): Unknown error.

Fix this, please, and even though you state you take 15 days to refund my money, I’m still waiting for the last two labels to be refunded and if it hasn’t been 15 days yet, it’s damn close. Now, I’ll have to go to the Post Office to ship these items, where, as I said, it will likely cost me more money somehow, which will result in me losing more money along with the fact that I’m losing money by voiding these two labels and essentially being double-charged within a very short amount of time. Doing this will now take what I have left in this account at this time, for the most part, and that does not please me one bit. On top of that, I am not well and can’t walk or carry boxes into the Post Office. Having them picked up would have been nice, but now I’ll have to figure out how to get the boxes inside. Thank you for the pain it will cause me.

I’ve tried patience. I attempted to print several times last night and this afternoon. My patience with your services has dried up.

Sincerely,

NL Gervasio

http://twitter.com/NLGervasio

http://nlgervasio.wordpress.com

http://forevernocturne.wordpress.com

————–

I’m extremely annoyed by this lack of customer service and just outright disgusted that it would take almost an entire month to return my money to me. PayPal, you have failed on a nuclear level with me this year, especially since it’s Christmas shipping time. One of these items has to ship to Turkey. Thank you so very much for making it difficult for me!


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